Below you'll find quick answers to the most common questions about VERTĀRO orders, sizing, shipping, returns, and exchanges.
ORDERING
How do I know my order was placed successfully?
After checkout, you will receive an order confirmation email with your order details.
Can I change or cancel my order?
Cancel free of charge within 1 hour of placing your order by emailing support@wearvertaro.com with your order number. We will refund the full amount paid for orders cancelled within this window.
After the first hour, contact us as soon as possible. We will try to stop or amend the order, but changes may no longer be operationally possible once processing or shipping is underway. If we cannot stop dispatch, we will explain the applicable return or cancellation steps.
SIZING
SHIPPING
RETURNS & EXCHANGES
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, and returned with the original packaging.
Can I exchange for another size?
Yes. If the fit is not right, you may request a size exchange within 30 days of delivery, subject to product availability.
Where can I read the full return policy?
You can read the full policy here: Returns & Exchanges.
PRODUCT
Are VERTĀRO shoes visibly height-increasing?
VERTĀRO shoes are designed with a hidden height increase system, so the added height is discreet and natural-looking.
Are they comfortable for daily wear?
Our shoes are designed for everyday comfort, but fit and feel can vary by style and foot shape.
CONTACT
If you still need help, contact us at support@wearvertaro.com.