At VERTĀRO, we aim to make every step of your order simple and transparent. Below you'll find everything you need to know about processing, shipping, tracking, and delivery.
WORLDWIDE SHIPPING
VERTĀRO ships to selected international destinations. Shipping fees and estimated delivery times vary depending on your location.
| Region | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States | Free | 5–8 business days |
| European Union | Free | 3–10 business days |
| United Kingdom | Free | 3–10 business days |
| Australia | Free | 7-14 business days |
| New Zealand | Free | 6-12 business days |
| Canada | Free | 5–9 business days |
| Ireland | Free | 3–10 business days |
| Mexico | Free | 10-15 business days |
| Japan | Free | 6-9 business days |
| South East Asia | Free | 5-12 business days |
| United Arab Emirates | Free | 6-14 business days |
| Saudi Arabia | Free | 6-14 business days |
| Kuwait | Free | 6-14 business days |
| Qatar | Free | 6-14 business days |
| Bahrain | Free | 6-14 business days |
| Other Regions | $19.90 | 5-30 business days |
Delivery estimates begin once your order has been dispatched and do not include the order processing period. Please note that these are estimated delivery times and are not guaranteed.
ORDER PROCESSING
Orders are typically processed within 1-4 business days after your order is confirmed, excluding weekends and holidays.
During product launches, holidays, or periods of high demand, processing may take slightly longer. Processing time is separate from shipping time.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become available or update after receiving your shipping confirmation.
DELIVERY DELAYS
We do our best to ensure every order arrives within the estimated delivery timeframe. However, occasional delays may occur due to customs processing, carrier disruptions, severe weather, public holidays, high shipping volumes, or other circumstances outside our control.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping information is complete and accurate before placing your order. If you notice an error after ordering, please contact us as soon as possible.
We will do our best to update your information before your order is dispatched. Once an order has shipped, we cannot guarantee that the delivery address can be changed.
LOST PACKAGES
If your package appears to have been lost in transit, please contact our Customer Care team with your order number and tracking information. We will work with the shipping carrier to investigate the shipment and determine the appropriate next step.
DELIVERED BUT NOT RECEIVED
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members or neighbors
- With your building reception or management
- With the local shipping carrier
If you are still unable to locate your package, please contact our Customer Care team and we will assist you with the investigation.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, applicable duties and taxes are included in the product price or shipping cost.
Customs procedures may occasionally result in additional delivery delays.
RETURNS & EXCHANGES
Eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined in our Returns & Exchanges Policy.
For full details regarding eligibility, exchanges, returns, and refunds, please visit our Returns & Exchanges page.