Terms of service

Last updated: September 7, 2026

These Terms of service apply to your use of wearvertaro.com and purchases from VERTĀRO. In these terms, “we”, “us”, and “our” refer to VERTĀRO. Our online store is hosted by Shopify.

1. Using our store

You must be legally able to enter into a purchase agreement under the laws that apply to you. Use the store only for lawful purposes. Do not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorized access, or infringe the rights of others.

2. Product information

We aim to present accurate product descriptions, prices, images, and availability. Colors may appear differently on different screens, and fit and feel can vary by style and foot shape. Please check the product details and Size Guide before ordering. Product availability and prices may change; changes do not retrospectively alter a confirmed purchase.

3. Orders, prices, and payment

Please provide accurate contact, billing, and delivery information. Review the currency, item prices, discounts, shipping charges, and applicable taxes displayed at checkout before paying. Payments are processed through the payment services available at checkout.

An order confirmation acknowledges receipt of your order. If an item is unavailable, a material listing error affects your order, or an order cannot be fulfilled, we will contact you using the details provided. If we cancel an order for which payment has been collected, the amount paid for the cancelled items will be refunded. We will not charge a higher price without your agreement.

4. Shipping and delivery

Our Shipping policy explains processing times, shipping fees, delivery estimates, tracking, and customs information. Delivery times are estimates rather than guarantees. Contact us promptly if your address is incorrect or your shipment is delayed or missing.

5. Returns, exchanges, and refunds

Eligible items may be returned or exchanged within 30 days of delivery, subject to the eligibility requirements, return shipping arrangements, and refund terms in our Return policy. Contact us before sending a return so that we can provide the correct instructions. These terms and our policies do not limit any mandatory rights you have for defective, misdescribed, or otherwise non-conforming goods.

6. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at support@wearvertaro.com. We begin processing orders promptly, so changes or cancellations cannot be guaranteed once processing or shipping has begun. Any mandatory cancellation rights under applicable law remain unaffected.

7. Privacy

Our Privacy Policy explains how personal information is collected, used, and disclosed. You can also visit Your Privacy Choices to learn about available data sharing choices.

8. Website content and third-party services

The content, branding, and images on this store belong to VERTĀRO or their respective rights holders. You may use the website for personal shopping purposes, but may not reproduce or exploit protected content without permission or another lawful basis.

Links or tools provided by third parties may be subject to their own terms and privacy policies. We do not control third-party websites. This does not affect our responsibilities for purchases made from VERTĀRO.

9. Service availability and responsibility

We work to keep the store available and accurate, but temporary interruptions or errors may occur. We may update the website or correct errors as needed. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes consumer protections that apply to your purchase.

10. Applicable law and disputes

Any dispute will be handled in accordance with applicable law, including any mandatory consumer protections and rights to bring a claim in the courts available to you. Please contact us first with your order number and a description of the issue so that we can try to resolve it.

11. Changes to these terms

We may update these terms by publishing a revised version on this website and changing the date above. Updates apply prospectively; the terms applicable when you placed your order govern that purchase unless applicable law requires otherwise.